Terms of Services
Terms of Services ForFire Forensics
Terms of Service for SA Fire Solutions (PTY) LTD
Effective Date: 5 May 2025
- Introduction
These Terms of Service (“Terms”) govern the provision of forensic fire investigation, risk assessments, and related consulting services (“Services”) by SA Fire Solutions (PTY) LTD (“Provider”) to clients (“Client”). By engaging our Services, you agree to these Terms.
- Definitions
Services: Forensic fire investigations, fire risk and data trending and analysis, root cause analysis, emergency response strategy, human- centric resilience and expert witness testimony, insurance claims analysis, and consulting.
Confidential Information: Non-public data exchanged during the engagement, including reports, client data, and findings.
- Scope of Services
Services include scientific analysis of fire origins, risk assessments, root cause analysis, data trending and analysis, emergency response strategy, human- centric resilience and expert recommendations. All work is conducted by qualified professionals. Exclusions: Guarantees against future incidents or outcomes beyond the Provider’s control.
- Service Agreements
Each engagement requires a written agreement or formal quote outlining scope, timelines, fees, and deliverables. Conflicting terms in written agreements supersede these Terms.
- Client Responsibilities
5.1 Provide accurate, complete information and safe site access.
5.2 Cooperate promptly; delays or omissions may impact service quality or timelines.
- Confidentiality
6.1 Provider protects Confidential Information and shares it only with consent or as legally required.
6.2 Client grants Provider a limited license to anonymize data for internal improvement.
- Payment Terms
- Invoices due within 30 days of receipt. Late payments incur 1.5% monthly interest.
- Deposits may be required for large projects. Services may be suspended for unresolved late payments.
- Reports & Intellectual Property
8.1 Reports: Based on evidence available at investigation time. For Client’s exclusive use unless otherwise agreed in writing.
8.2 IP Rights: Final reports are Client property. Provider retains rights to methodologies, tools, and templates.
- Limitation of Liability
9.1 Provider’s liability capped at fees paid for Services.
9.2 No liability for indirect, consequential, or incidental damages, or incidents post-service.
- Termination
10.1 Either party may terminate with 30 days’ written notice.
10.2 Immediate termination permitted for material breaches (e.g., non-payment, confidentiality violations).
- Dispute Resolution
Disputes resolved via mediation in South Africa and International. If unresolved, binding arbitration under [South African Arbitration Act, (Act No. 42 of 1965) and The International Arbitration Act, (Act No.15 of 2017).
- Governing Law
Governed by laws of South Africa.
- Compliance
Services adhere to SACNASP, IRMSA, SAIOSH, and other applicable industry standards.
- Force Majeure
Delays excused for events beyond reasonable control (e.g., natural disasters, strikes).
- Amendments
Provider may update these Terms unilaterally. Continued use of Services constitutes acceptance.
- Entire Agreement
Supersedes prior agreements unless modified in writing.
Contact Information
Email: info@safiresolutions.co.za
Phone: +27 82 462 1444